Privacy Policy

1. Data provided directly by the user

• Contact form: first name, last name, email, optional phone number, and message.
• Newsletter in the footer: email.
• Ombudsman channel on the institutional page: optional name, optional email, and report of the occurrence.
• Quote and service links: when clicking WhatsApp, phone, or email, the conversation takes place outside the website, in the channel chosen by the user.

2. Data collected automatically

The website may use cookies, local storage, analytics scripts, tag tools, embedded third-party resources, and similar technologies to enable navigation, preserve preferences, and measure performance, according to the user's choices.

These tools may process technical browsing data, such as pages accessed, date and time, browser, device, referring URL, interaction events, IP address, or equivalent technical data, according to each provider's configuration.

3. Purposes of processing

• Respond to messages submitted through the contact form.
• Register and manage newsletter subscriptions.
• Receive, evaluate, and route reports submitted through the ombudsman channel.
• Enable support through WhatsApp, telephone, and email when the user activates these channels.
• Display institutional content, products, services, brands, blog posts, maps, and external documents.
• Measure audience, performance, and website interactions when the user accepts cookies and non-essential scripts.
• Maintain security, availability, abuse prevention, and technical operation of the website.
• Comply with legal or regulatory obligations or exercise rights in administrative, judicial, or extrajudicial proceedings.

4. Storage and retention

Data submitted through forms may be stored in internal systems and with contracted providers to enable service, request management, and website security.

Data will be retained for the time necessary to fulfill the stated purposes, comply with legal or regulatory obligations, and exercise rights. Specific periods may vary according to the type of request and the nature of the user's relationship with the company.

5. Cookies, local storage, and consent

The website uses the functional NEXT_LOCALE cookie to maintain language preference and localized routes when applicable.

The cookie banner preference is saved in the browser's localStorage under the key nexux_cookie_consent_v1.

Google Tag Manager, Vercel Analytics, automation/marketing tools, and the Google Maps iframe are treated as non-essential when they may collect data for analytics, marketing, measurement, or third-party resources. In such cases, they should be loaded only after the user's acceptance.

6. Sharing with third parties

Personal and technical data may be processed by providers necessary for website operation, such as hosting providers, databases, analytics, tag tools, maps, media storage, automation/marketing tools, and service channels.

When the user clicks external links, such as WhatsApp, Facebook, Instagram, LinkedIn, YouTube, blog, catalogs, career page, Google Maps, or external documents, processing is also subject to those third parties' policies.

7. International data transfers

Because the website may use global providers, personal or technical data may be processed or accessed outside Brazil, according to the infrastructure and policies of the providers used.

In these cases, the company must adopt measures compatible with the LGPD and the safeguards applicable to international data transfers.

8. Security

The website adopts technical and organizational measures intended to protect personal data against unauthorized access, loss, alteration, improper disclosure, or inappropriate use.

No technical measure eliminates all risks. The user should also keep devices, browsers, and accounts protected.

9. Data subject rights

Under the LGPD, the data subject may request confirmation of processing, access, correction, anonymization, blocking, deletion, portability, information about sharing, review of automated decisions, withdrawal of consent, and objection where applicable.

To exercise rights, contact contato@nexux.com.br or (11) 93064-9695. The request may require identity validation and additional information to locate the data.

10. Links to third-party websites

The website contains third-party links and embeds. Nexux Lubrificação e Confiabilidade Ltda does not fully control cookies, content, policies, or practices of these external environments.

Users are advised to read the terms and privacy policies of the external services they access.

11. Updates to this Policy

This Policy may be updated to reflect changes to the website, forms, integrations, analytics/marketing tools, legal obligations, or internal practices.

The most recent update date is shown at the top of this page.